We hope you are satisfied with your purchase from silthreadclayspire.com. If you are not satisfied with your order, you can request a return and refund if the following return conditions are met:
- Return Period
You must submit a return request within 30 days of receiving the item. Return requests after 30 days may not be accepted unless otherwise required by law.
- Return Requirements
To be eligible for a return:
The item must be returned within 30 days of receipt;
The item should be in unused condition, without any obvious signs of wearing, washing, alteration, or human damage;
The item should be in its original condition, retaining its original packaging, tags, and accessories if possible;
The returned item should be able to undergo normal inspection and verification;
Please provide your order number or other information that proves your purchase when returning the item.
If the item is obviously damaged, missing accessories, or otherwise unsaleable due to reasons other than normal use, we may not be able to accept the return.
- Return Address
Once you meet the return requirements and receive return confirmation, please send the item to the following address:
Return Address: 8326 PRITCHARD PLACE
NEW ORLEANS, LA 70119
Items returned without confirmation may not be processed promptly. Therefore, we recommend contacting us via email before sending the return.
- Refund Processing Time
After receiving the returned item, we will check its condition. Orders meeting the refund requirements will usually be processed after return confirmation.
Refunds generally take approximately 3 days to process, but the exact arrival time may vary depending on the processing speed of your bank or payment institution.
Refunds are usually returned to the original payment method used when you placed the order.
- Product Issues or Incorrect Orders
If you receive a product with quality issues, damage during shipping, or if the received product is significantly different from the order, please contact us as soon as possible and provide order information and relevant photos so we can verify and assist with the process.
- Circumstances Where Returns Are Not Accepted
Returns may not be accepted in the following situations:
The 30-day return period has expired;
The product has been visibly used, washed, or damaged by the customer;
The product has been modified without authorization;
The product is missing important accessories or original components;
The product is visibly damaged due to personal reasons.
- Contact Us
To request a return or inquire about a refund, please contact:
SILTHREAD CLAYSPIRE LLC
Email: [email protected]
Return Address:
8326 PRITCHARD PLACE
NEW ORLEANS, LA 70119
Please provide your order number and reason for return when contacting us so we can process your request more quickly.