- What products do you sell?
We specialize in cowboy hats, offering various styles suitable for everyday casual wear, outdoor activities, travel, and Western style outfits.
- Which areas do you ship to?
Currently, we only offer shipping within the United States; international shipping is not available.
- How long does it take for my order to ship?
Orders are typically processed and shipped within 1–3 business days after placement.
- How long does shipping take?
After shipment, orders are typically expected to arrive within 3–7 business days. Actual delivery time may vary depending on the delivery address and carrier’s arrangements.
- Which logistics companies do you use for shipping?
We will choose the appropriate shipping method based on the order details, potentially using common US carriers such as USPS, UPS, or FedEx.
- Can I track my package?
Yes. If your order provides a tracking number, you can check the package status on the corresponding carrier’s official website.
- Can I return items?
Yes. You can apply for a return within 30 days of receiving the goods, but it must meet our return requirements.
- What are the conditions for a return?
Returned goods should be in unused, unwashed, unmodified, and undamaged condition, and the original packaging, tags, and related accessories should be retained if possible. You will also need to provide the order number or valid purchase information when returning the goods.
- Where should I send the returned goods?
After confirming that the return meets the conditions, please send the goods to:
8326 PRITCHARD PLACE
NEW ORLEANS, LA 70119
It is recommended to contact us at [email protected] before sending the goods back to confirm the return arrangements.
- How long does it take for the refund to arrive?
After we receive and inspect the returned goods, orders that meet the refund conditions will usually be processed within approximately 3 days. The actual arrival time may depend on your bank or payment institution.
- Where will the refund be sent?
Refunds are typically issued to the original payment method used when you placed your order.
- Which payment methods are accepted?
We accept VISA, MasterCard, American Express, and Discover credit cards.
- What will my credit card statement say?
Your credit card transaction history will show the following on your statement:
Billing as: silthreadclayspire.com
- What should I do if I receive a defective product?
If you receive a defective product, damaged in transit, or that is significantly different from your order, please contact us as soon as possible with your order information and relevant photos. We will assist you in resolving the issue.
- How do I contact customer service?
For any questions regarding orders, products, shipping, or returns, please contact us at:
We will respond to your inquiry as soon as possible.